New WiFi Network for Personal Devices (BYOD)

We are rolling out a new WiFi network for personal devices.

Over the next two weeks, both the existing and new networks will run in parallel to allow everyone to transition without disruption. After this period, the old network will be retired.

Please follow the setup guide linked below. It provides step-by-step instructions to Install the required security certificate and sign in via the splash page using your Queen’s Microsoft account.

If you experience any issues during setup, please contact the IT team. 

Important:

The new network includes enhanced filtering and monitoring in line with College IT and safeguarding policies. All devices connected to this network will be subject to these controls.

🎫 A Better Helpdesk Experience is Here! 

We are excited to announce our new helpdesk system, HaloITSM! The platform is now live and ready to serve all staff. 🎉

This isn't just a new look—it's a smarter, faster way to get help. The key upgrade?

✨ AI-Powered Triage & Dramatically Faster Responses
Every ticket you submit is now instantly sorted and prioritized by AI, getting it to the right specialist faster than ever. This means massively improved response times compared to our old system.

✨ A single, streamlined portal for all requests
✨ Real-time tracking and updates on your tickets

You're probably wondering—what changes for me? How you submit a request stays exactly the same. The only difference is how quickly you'll get a solution.

If you need help getting the most out of your new tech or run into any hiccups, just reach out to the IT Helpdesk. We’re here to help!

What’s Coming Next?
🔮 Use your AI of choice! Senior leadership has spoken! Teachers can use their preferred AI tools. Guidance for secure and effective use is coming soon.

🏔️ Exploring a potential new offsite backup solutions to strengthen our data resilience for the future.

🏰 We're exploring new and engaging cybersecurity training to empower every user as a first line of defense.

Got ideas or feedback? We’d love to hear from you. Let’s make IT work brilliantly for you!